Phone Orders - We are available to  speak with you  about your order  8 am  to 6 pm  CT.

Mail Orders - Please print our order form and mail to:  Shenandoah Restoration  
559 SW Belmont Ave., Lawton, OK  73501  
Online Orders - Just click "add to cart" on the page that has the item you  want to order, and pay  on  a secure server.
You can use your  credit  card to purchase or a Paypal acct.
Phone and mail orders -  You may phone  or  mail  your order in  and pay  by  check,  money order,  or  credit card                  
1- 800-575-1960

Terms - Checks, money orders,  credit cards

Shipping and Handling charges -  We ship all orders UPS  or USPS.  2nd day or over night  shipping is available  at actual
cost.
All normal shipping charges for USA shipments are calculated on total order amount.

There is no minimum order amount.

We  will not ship International orders until actual shipping  amount is calculated  and charges are paid.

Shipping charges are as follows for USA shipment:
Orders totaling up to $14.99                          $4.95      
Orders totaling $15.00 to $29.99                 $7.70        
Orders totaling $30.00 to $49.99                 $9.25
Orders totaling $50.00 to $99.99               $11.50
Orders totaling $100.00       up                     $15.75

Outside USA , Express mail, or Air shipping is at  actual cost plus a $1.50 processing fee.    

Prices - Our  prices are subject to change without notice.

Warranty - We guarantee satisfaction on all our products when used  for the purpose recommended.  If for any
reason you are not satisfied with a product, you may return it for credit, refund, or exchange with  45 days of  shipping
date.  (see  Returns)

Returns/refunds - You may return any item  for  any reason with in 45 days of  the date shipped for refund or
exchange.  All returns are subject to a 20% restocking  fee.   Returned items  have to be in the same condition as when
they were shipped to you, without damage or wear.  Items returned after 45 days are subject to our discretion as to
refunding, etc.
Deposits  taken for service or restoration will be refunded only to the extent of 50% of the actual deposit after 60
days from receipt of  deposit.

Shipment - all orders are shipped in 4  Business days unless some outstanding situation makes this impossible.  We DO
NOT ship on Saturday or Sunday.

Backorder - If a backorder is necessary we will ship  the portion of your order that is in stock and notify you of the
expected ship date of the back-ordered item.

Delivery of  restored items - After any  restoration  or service project  shipped to us for same  is  completed, we will
contact the customer  via telephone or email using contact information given at the  time  we received the project. This
contact attempt is made for settling of the account and arranging  for shipment back to the customer.  If we fail to  
make contact we  will attempt to reach  the customer  a second time.  After  the second failed  attempt to contact the
customer   for having the account settled,  the restored or serviced  item is subject to public sale  or disposition at our
discretion without further notice.  
Shenandoah Restoration Hardware Index page

Shenandoah Restoration  Main Page
Shenandoah Antique Restoration
Ordering info, shipping, terms, returns